Shipping policy
Shipping Policy
Thank you for shopping with Pretty Little Treasures. Every order is thoughtfully curated and carefully prepared by hand.
Where We Ship
Pretty Little Treasures currently ships within the United States only.
Processing Time
Orders are typically prepared and shipped within 3–5 business days after payment is received.
Business days do not include weekends or federal holidays. During holidays, launches, or periods of high order volume, processing may take slightly longer.
Shipping Rates
A flat shipping rate of $6.95 applies to orders under $75.
Orders totaling $75 or more qualify for free standard shipping. The qualifying total is calculated after discounts and before taxes.
Tracking Information
Once your order ships, tracking information will be sent to the email address provided during checkout.
Please allow up to 24–48 hours for the carrier’s tracking system to update.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your address carefully before submitting your order. Pretty Little Treasures is not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer.
Cancellations and Address Changes
Cancellation and address-change requests are accepted only before an order has shipped.
Please contact us as soon as possible. Although we will do our best to accommodate your request, changes cannot be guaranteed once order preparation has begun.
After an order has shipped, it cannot be canceled or redirected by Pretty Little Treasures.
Delayed, Lost, or Misdelivered Packages
Delivery dates provided by shipping carriers are estimates and are not guaranteed.
Once a package has been transferred to the carrier, delays may occur that are outside our control. If tracking shows a delay, please contact the carrier first for assistance.
If your package appears to be lost or shows as delivered but cannot be located, contact us so we can help you review the available tracking information. Pretty Little Treasures cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address entered at checkout.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of the damaged packaging and products
We will review the situation and work with you toward an appropriate resolution.
Questions
For shipping questions, please contact Pretty Little Treasures through our Contact page.